Frequently Asked Questions

What is the The Pip Box?

The Pip Box is a monthly beauty subscription box which promotes and features only cruelty-free brands (brands that do not test on animals). We run two beauty boxes, one is cruelty-free and the other is cruelty-free and vegan friendly, depending on your preference.

Where do you ship too?

We ship to the U.K and Europe. We plan to ship to the USA in the near future.  

When do you ship your boxes?

Our boxes are on sale until around the 15th of each month, although we often sell out early! They are then shipped on or around the 18th. Most subscribers receive their box by the 26th of the month, although boxes sent overseas to Europe have been known to take much longer (up to 3 weeks!).  

I ordered my box last month but it hasn't arrived yet?

Our cut off dates for each box each month is usually around the 15th of the month, although our boxes often sell out early (we've sold out as early at the 4th of the month!). That means if you signed up for a Pip Box after either the cut of date, or sold out date (which ever came first) you will be first in the queue to receive next months box, but you will have missed the current months box. You will not be charged again until you have received your first Pip Box. 

I think my box has gone missing in the post, what should I do?

Don't worry! Email our team on team@thepipbox.co.uk and we will look into your missing Pip Box for you straight away.

Do you provide tracking numbers?

We do not currently provide tracking numbers for our boxes.

When will I know my box is on its way?

You will receive a dispatch email to the email address you registered with to let you know your Pip Box is on its way! 

What products will be included in each box?

The products included will be a selection of cruelty-free and vegan make-up, skincare, hair care and bath and body care. The brands will vary every month so you get to try out lots of different products! We will offer sneak peeks of featured products on our social media, but most months the products will be a surprise. Items may vary per box, featured items are subject to availability. 

How much are the products worth? Are they all samples?

The RRP of each box varies per month, but on average is around £35 per month, so you're always getting a great deal. Where possible we always try to feature full sized products, and we make sure we avoid very small samples (no tiny sachets!)

Why only cruelty-free products? 

We are firmly against testing on animals for cosmetic purposes. It's the reason why we started The Pip Box in the first place! It's our mission to encourage our subscribers to use only cruelty-free products. Every year thousands of animals die unnecessarily undergoing cruel cosmetic tests and there are plenty of humane alternative test available. 

How do you ensure a brand is cruelty-free?

Firstly we will only approach brands who advertise and promote themselves as cruelty-free. Once we've made contact we will check their company policy on animal testing, and lastly before they are featured all suppliers are requested to sign a Pip Box cruelty-free declaration form for added peace of mind. 

Are your boxes vegan friendly too?

Yes we offer two subscriptions. Either just cruelty-free or cruelty-free and vegan friendly. Simply choose your option at checkout. 

Are there any hidden fees?

None at all. Just the cost of the box plus postage and packaging. Please note that your subscription will auto renew - so please make sure you cancel if you don't want another box.

How do I cancel?

If you want to cancel, just send us an email team@thepipbox.co.uk and we'll sort it out for you straight away, or log into your customer account.

I'm a brand or blogger - can we collaborate?

Yes of course, just get in touch , we'd love to hear from you. Email: team@thepipbox.co.uk

Can't find an answer to your question? 

Don't worry! Just pop it in an email and we'll back back to you as soon as we can! team@thepipbox.co.uk

Our working hours are Monday to Friday, 9am - 5pm GMT. 

Are you ready to subscribe to The Pip Box?

Sign up today and start your journey towards a cruelty-free make up bag!